FAQ

For all customer service questions please email: info@shopfaire.com

Orders are shipped within 3-4 days of purchase.

Pre- Orders

Some pieces on the site are available for pre-order only and each of those pieces have the time quoted ( most pre-orders take 4 weeks). 

All sale items, Pre-Sale made-to-order pieces, and items purchased during promotions, are final sale and are not eligible for return. We accept returns on all full-priced, products purchased not during the Pre-Sale in their original condition, unworn and unused, within 15 days of your purchase. Returns meeting these conditions will be issued a full refund (excluding shipping costs) to the original form of payment. Please note that the customer is responsible for all return shipping costs. Please email info@shopfaire.com with  your tracking information & order # for your return. 

Shipping costs will not be refunded.

Faire Collection will not be responsible for lost returns and a return will not be issued without tracking information.

If your item was purchased at full price and is unworn/unused within 15 days of your purchase, you are eligible to exchange your item for a product of equal or lesser value. If you’re looking to exchange your item, please select the exchange option on your order receipt with your email address included in the package. We’ll send you a discount code for the purchase price that can be redeemed on our website upon receipt.

Faire Collection jewelry is handmade by artisans in Ecuador and Vietnam. As a result, our pieces are truly unique, with variations of their own. To keep your jewelry in the best condition, we strongly suggest storing it in the dust bags provided with your shipment; this will keep it dry and will reduce the likelihood of tarnishing. Avoid exposing your jewelry to excessive humidity or sunlight. Our jewelry is made to last but pieces that are handled [without care] via excessive dropping, wear and tear, or improper transport / storage are more likely to show wear and potential damage over time. Please handle artisanal jewelry with proper care.

Since these pieces are handmade, please expect some natural tarnishing over time with wear. To reduce the effect of wear, gently wipe jewelry with a soft cloth and store in a dry place. Protect jewelry from abrasive surfaces and harsh chemicals and please be mindful of wearing makeup near jewelry or of getting your jewelry piece wet. Do not spray perfumes directly on jewelry and do not let jewelry sit on freshly moisturized skin. Any products that are in immediate contact with artisan jewelry will result in some tarnishing or discoloring. Please handle with proper care.

We accept Visa, Mastercard, American Express, JCB and Discover debit and credit cards. We also accept PayPal, Amazon and Google Pay.

Gift cards will be available soon.

Yay! Please contact: info@shopfaire.com for all wholesale inquiries.