FAQ

If I need help who should I contact?

For all customer service questions please email: info@shopfaire.com

 

How long will my order take?

Orders are shipped within 3-4 days of purchase.

 

What is your return policy?

Our products have been curated with beauty, thoughtfulness, and sustainability in mind. The “buy to return” culture takes a toll on the environment in many ways, and we encourage you to think carefully before making any purchase. We don’t accept returns for change of mind, however, if you’re unhappy with your purchase, please contact us at info@shopfaire within 7 days of receiving your goods and issues will be addressed on a case-by-case basis.
 
All sale items and one-of-a-kind pieces are final sale. Shipping costs will not be refunded. Faire Collection will not be responsible for lost returns and a return will not be issued without tracking information. 

 

Shipping costs will not be refunded.

Faire Collection will not be responsible for lost returns and a return will not be issued without tracking information.

 

What if I want to exchange my order?

If your item was purchased at full price and is unworn/unused within 15 days of your purchase, you are eligible to exchange your item for a product of equal or lesser value. If you’re looking to exchange your item, please reach out to info@shopfaire.com. 

 

How do I care for my Faire Collection products?

Faire Collection jewelry is handmade by artisans in Ecuador and Vietnam. As a result, our pieces are truly unique, with variations of their own. To keep your jewelry in the best condition, we strongly suggest storing it in the dust bags provided with your shipment; this will keep it dry and will reduce the likelihood of tarnishing. Avoid exposing your jewelry to excessive humidity or sunlight. Our jewelry is made to last but pieces that are handled [without care] via excessive dropping, worn in the water, wear and tear, or improper transport / storage are more likely to show wear and potential damage over time. Please handle artisanal jewelry with proper care.

We recommend removing jewelry before showering, swimming, or exercising, and avoid storing it in the bathroom. Remove jewelry before applying hairspray or perfume, or working with household cleaners. 

 

How do I clean my Faire Collection products

Since these pieces are handmade, please expect some natural tarnishing over time with wear. To reduce the effect of wear, gently wipe jewelry with a soft cloth and store in a dry place.  Do not spray perfumes directly on jewelry and do not let jewelry sit on freshly moisturized skin. Any products that are in immediate contact with artisan jewelry will result in some tarnishing or discoloring. Please handle with proper care.

 

What payment methods do you accept?

We accept Visa, MasterCard, American Express, JCB and Discover debit and credit cards. We also accept PayPal, Amazon and Google Pay.

 

Can I purchase a gift card?

Yes! Gift cards are available here.

 

If I am a retailer and want to carry your products, who should I contact?

Yay! Please contact: info@shopfaire.com for all wholesale inquiries.